Privacy You Can Rely On

St Albans Garden Rooms is committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your information in compliance with the UK GDPR and the Data Protection Act 2018.

1. Information We Collect

1.1 Information You Provide

We may collect personal information that you provide directly to us, including:

Name, email address, phone number, and postal address.
Information submitted via contact forms, sign-up forms, or account registrations.
Any additional information you provide when communicating with us.

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

Your IP address, browser type, and operating system.
Details of your visits, including pages viewed and time spent on the website.
Data collected through cookies and other tracking technologies.

2. How We Use Your Information

We use your personal information for the following purposes:

To respond to enquiries or provide the services you request.
To personalise your experience on our website.
To send newsletters, promotional materials, or updates (only if you opt-in).
To improve our website, services, and customer experience.
To comply with legal obligations or resolve disputes.

3. Legal Basis for Processing Your Data

We process your data based on the following legal grounds:

Consent: When you provide explicit consent for processing.
Contractual Obligations: When processing is necessary to fulfil a contract with you.
Legitimate Interests: To improve our services and communicate effectively.
Legal Obligations: To comply with applicable laws and regulations.

4. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

Service Providers: Trusted third parties that help us deliver our services (e.g., hosting providers, analytics tools).
Legal Authorities: When required by law or to protect our rights.

5. Cookies and Tracking Technologies

Our website uses cookies to enhance your experience and analyse website performance. Cookies are small text files stored on your device. You can manage your cookie preferences through your browser settings, though disabling cookies may affect website functionality.

Under UK data protection laws, you have the following rights:

6. Data Retention

We retain your personal data only as long as necessary to fulfil the purposes outlined in this policy or to comply with legal obligations.

7. Your Rights

Access: Request a copy of the personal data we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Erasure: Request deletion of your personal data where applicable.
Restriction: Restrict the processing of your data in specific circumstances.
Objection: Object to certain types of data processing, such as direct marketing.
Data Portability: Request your data in a structured, machine-readable format.
Withdraw Consent: Withdraw your consent at any time if processing is based on consent.

8. Data Security

We employ appropriate technical and organisational measures to protect your data from unauthorised access, loss, or misuse. However, no system is entirely secure, and we cannot guarantee absolute security.

9. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these websites and recommend reviewing their privacy policies.

10. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with an updated “Last Updated” date.

11. Contact Us

If you have questions or concerns about this Privacy Policy, please contact at.